Airport Reports
Airport survey data analytics
Let us report back to you! We will provide insights on all airport survey metrics, analysing results by customer demographic and criteria. Reports are delivered in 3 month blocks, and up to 3 years of survey data can be analysed.
| AIRPORT REPORT FEATURES | INCLUDED |
|---|---|
| 3 Month blocks of Survey Data analysed | ✔ |
| All Survey Metrics reported on | ✔ |
| View scores by Customer Criteria | ✔ |
| View scores by Customer Demographic | ✔ |
| Identify key trends | ✔ |
| Ground Transportation strengths and weaknesses | ✔ |
| Departure Customer strengths and weaknesses | ✔ |
| Arrival Customer strengths and weaknesses | ✔ |
| Transfer Customer strengths and weaknesses | ✔ |
| Security and Immigration strengths and weaknesses | ✔ |
| Terminal Comfort strengths and weaknesses | ✔ |
| Wi-Fi and Internet strengths and weaknesses | ✔ |
| FIDS and PA's strengths and weaknesses | ✔ |
| Food and Beverage strengths and weaknesses | ✔ |
| Shopping strengths and weaknesses | ✔ |
| Customer Service strengths and weaknesses | ✔ |
| Baggage and Lost Luggage strengths and weaknesses | ✔ |
| Special Assistance strengths and weaknesses | ✔ |
| Website and APP strengths and weaknesses | ✔ |
| Signage and Wayfinding strengths and weaknesses | ✔ |
| Health and Hygiene strengths and weaknesses | ✔ |
| Retail Revenue optimisation recommendations | ✔ |
| Food + Beverage Revenue optimisation recommendations | ✔ |
| Pricing | contact us |
Airport Report features
All Metrics included
All survey metrics are analysed and reported on. For the airport survey, this includes over 75 key metrics.
Identify Trends
By analysing survey data, we can identify patterns in customer opinions and behaviours, and predict future trends.
Scores by Criteria
View customer satisfaction scores for key metrics based on survey criteria, e.g. date of travel, time of day, day of the week etc.
What next?
To enquire about our Airport Reporting options, please get in touch with us, we will get back to you as soon as possible!
