World airport survey
End-to-end experience analysis
The departure experience
What do customers think of the public transportation facilities serving your airport? How easy was the wayfinding experience? The departure customer experience covers:
- Shopping
- Food + Beverages
- Wayfinding + Signage
- Airport seating
- Security
- Immigration
Elevate customer experience while navigating a new era in air travel.
The arrival experience
What do customers think of the public transportation facilities serving your airport? How easy was the wayfinding experience? The arrival customer experience covers:
- Walking distances
- Wayfinding + Signage
- Staff service
- Public transport
- Baggage reclaim
- Immigration
Elevate customer experience while navigating a new era in air travel.
The transfer experience
What do customers think of the food and beverage facilities available in transfer? How easy was the wayfinding experience? The transfer customer experience covers:
- Shopping
- Food + Beverages
- Wayfinding + Signage
- Staff service
- Leisure facilities
- Walking distances
Elevate customer experience while navigating a new era in air travel.
Just visiting the airport
What do customers think of the public transportation facilities serving your airport? How easy was the wayfinding experience? The 'just visiting' customer experience covers:
- Landside Food + Beverages
- Landside Shopping
- Public transportation
- Seating
- Leisure facilities
- Car parking
Elevate customer experience while navigating a new era in air travel.
Customer insights
Analyse customer feedback, export data and view ratings covering customer service touch point and product offering features. Sentiment analysis and opinion mining can help identify trends, address potential pain points and predict and prevent customer dissatisfaction.
Background to the Skytrax survey
20+ years
The world airport survey has been operating for more than 20 years.
Open to all
Any airport can participate in the survey, free-of-charge.
Global
The world airport survey attracts respondents from around the globe.
Expertise
Written by aviation industry experts, with decades of experience.
What next?
If you would like more information about participating in the Skytrax World Airport Survey, please get in touch! If your airport already participates in the survey, please contact us to find out how you can analyse your customer feedback data.
