QUESTIONAIRSIDE

The survey platform

Skytrax World Airline Survey

Questionairside.com is a new survey platform, designed to complement the World Airline Survey. The survey includes sections on:


  • Booking
  • Check-in
  • Boarding
  • Staff service
  • Food + Beverages
  • Seat comfort
  • Arrival

Elevate customer experience while navigating a new era in air travel.

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Skytrax World Airport Survey

Questionairside.com is a new survey platform, designed to complement the World Airport Survey. Surveys target departure, arrival and transfer customers, and include sections on:


  • Public transport
  • Security + Immigration
  • Wi-Fi
  • Staff service
  • Food + Beverages
  • Shopping
  • Wayfind

Elevate customer experience while navigating a new era in air travel.

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Skytrax World Lounge Survey

Questionairside.com is a new survey platform, designed to complement the World Lounge Survey. Lounge survey criteria includes; time-of-day, dwell time, and day-of-the-week. The survey includes sections on:


  • Lounge location
  • Space + Crowding
  • Staff service
  • Food + Beverages
  • Cleanliness
  • Seating

Elevate customer experience while navigating a new era in air travel.

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Skytrax World Airport Hotel Survey

Questionairside.com is a new survey platform, designed to complement the World Airport Hotel Survey. Survey criteria includes; time-of-check-in, length-of-stay, and day-of-the-week. The survey includes sections on:


  • Hotel access
  • Room + Bathroom
  • Check-in
  • Cleanliness
  • Food + Beverages
  • Loyalty programme

Elevate customer experience while navigating a new era in air travel.

TAKE PART

Collecting CX insights

Would your customers recommend your organisation to a friend, relative or colleague? How could their journey have been improved? How well did you handle any issues they faced? What did they think of the staff service? Just some of the questions our surveys ask customers...

Background to Skytrax surveys

25+ years

Our customer surveys have been operating for more than 25 years.

Open to all

Any airline, airport, lounge or airport hotel can participate in the survey.

Global

Our customer surveys attract respondents from around the globe.

Expertise

Written by aviation industry experts, with decades of experience.

What next?

If you have any questions about the Skytrax surveys, please don't hesitate to get in touch with us.