World lounge survey
End-to-end experience analysis
Food and beverages
What do customers think of the food on offer in your Lounge? Is your wine selection meeting a good, international standard? The food and beverage experience covers:
- Drink selection
- International variety
- A la carte options
- Local variety
- Vegan options
- Allergens information
Elevate customer experience while navigating a new era in air travel.
Lounge cleanliness
Lounge cleanliness is now an important part of the customer experience. Find out if customers are happy with the cleaning standards in your Lounge. Identify areas for improvement, reallocate staff or increase cleaning frequency.
- Lounge cleanliness
- Toilet cleanliness
- Real-time data
- Check-in
- Security
- Immigration
Elevate customer experience while navigating a new era in air travel.
Staff service standards
Find out what customers think of the staff service in your Lounge! How helpful were your Lounge staff? Were they friendly? The staff service section of the survey covers:
- Language skills
- Lounge welcome
- Efficiency
- Consistency
- Friendliness
- Knowledge
Elevate customer experience while navigating a new era in air travel.
Lounge facilities
Find out what customers think of the facilities provided in your Lounge! Should you be providing additional facilities? Are your washrooms meeting a good enough standard? The facility section of the survey covers:
- Showers
- Washrooms
- Seating
- Wi-Fi
- Leisure facilities
- Entertainment
Elevate customer experience while navigating a new era in air travel.
Customer insights
Analyse customer feedback, export data and view ratings covering customer service touch point and product offering features. Sentiment analysis and opinion mining can help identify trends, address potential pain points and predict and prevent customer dissatisfaction.
Background to the Skytrax survey
15+ years
The world lounge survey has been operating for more than 15 years.
Open to all
Any lounge can participate in the survey, free-of-charge.
Global
The world lounge survey attracts respondents from around the globe.
Expertise
Written by aviation industry experts, with decades of experience.
What next?
If you would like more information about participating in the Skytrax World Lounge Survey, please get in touch! If your lounge already participates in the survey, please contact us to find out how you can analyse your customer feedback data.
