Lounge solutions
End-to-end experience analysis
Food and beverages
What do customers think of the food on offer in your Lounge? Is your wine selection meeting a good, international standard? The food and beverage experience covers:
- Drink selection
- International variety
- A la carte options
- Local variety
- Vegan options
- Allergens information
Elevate customer experience while navigating a new era in air travel.
Lounge cleanliness
Lounge cleanliness is now an important part of the customer experience. Find out if customers are happy with the cleaning standards in your Lounge. Identify areas for improvement, reallocate staff or increase cleaning frequency.
- Lounge cleanliness
- Toilet cleanliness
- Real-time data
- Check-in
- Security
- Immigration
Elevate customer experience while navigating a new era in air travel.
Staff service standards
Find out what customers think of the staff service in your Lounge! How helpful were your Lounge staff? Were they friendly? The staff service section of the survey covers:
- Language skills
- Lounge welcome
- Efficiency
- Consistency
- Friendliness
- Knowledge
Elevate customer experience while navigating a new era in air travel.
Lounge facilities
Find out what customers think of the facilities provided in your Lounge! Should you be providing additional facilities? Are your washrooms meeting a good enough standard? The facility section of the survey covers:
- Showers
- Washrooms
- Seating
- Wi-Fi
- Leisure facilities
- Entertainment
Elevate customer experience while navigating a new era in air travel.
Customer insights
Analyse customer feedback, export data and view ratings covering customer service touch point and product offering features. Sentiment analysis and opinion mining can help identify trends, address potential pain points and predict and prevent customer dissatisfaction.
Actionable customer intelligence
Detailed surveys
Surveys incorporate each touch point along your customers journey.
Key metrics
Surveys include 25+ key customer service metrics.
Carousel option
Gather in-the-moment feedback from your customers.
Access management
Assign customer survey data to different team members.
What next?
To find out more, please get in touch with us! Alternatively, arrange a demo!
