Features
Monitor feedback in real-time
On-site customer feedback
Using our carousel survey feature you can collect feedback from customers in your Airport, Lounge or Airport Hotel. Airlines can collect customer feedback at check-in, bag-drop etc.
- Identify key pain points
- Identify time-of-day trends
- Identify day-of-week trends
- Identify month-of-year trends
- Location based feedback
- Airside vs Landside analysis
Elevate customer experience while navigating a new era in air travel. View our plans to find one suitable for your organisation.
Data visualisation
Visualise data on easy to understand charts. View results for your chosen period of time and identify the average for each score metric.
- Line charts
- Bar charts
- Digestible insights
- Actionable insights
- Prioritise action
- View daily average scores
You can export data in CSV or XLS formats to conduct further analysis in Excel, Tableau etc. Why not take steps to improve customer retention and loyalty today, view our plans to find one suitable for your organisation.
Text analytics
Sentiment analysis and opinion mining can help identify customer trends, highlight pain points and moments that matter. Predict and prevent customer dissatisfaction.
- Sentiment analysis
- Opinion mining
- Text moderation
- Text translation
- Identify trends
- Highlight pain points
Why not take steps to improve customer retention and loyalty today, view our plans to find one suitable for your organisation.
Key metrics
Highlight pain points and moments that matter based on customer demographics and criteria. Demographics and criteria collected in surveys include:
- Age group
- Country of residence
- Nationality
- Gender
- Traveller type
- Time-of-day
- Day-of-week
- Travel frequency
Why not take steps to improve customer retention and loyalty today, view our plans to find one suitable for your organisation.
Customer insights
Analyse customer feedback, export data and view ratings covering customer service touch point and product offering features. Sentiment analysis and opinion mining can help identify trends, address potential pain points and predict and prevent customer dissatisfaction.
Actionable customer intelligence
Detailed surveys
Surveys incorporate each touch point along your customers journey.
Key metrics
Surveys include 25+ key customer service metrics.
Carousel option
Gather in-the-moment feedback from your customers.
Access management
Assign customer survey data to different team members.
What next?
If you have any questions about the features included, please don't hesitate to get in touch with us.
