Airport hotel survey
End-to-end experience analysis
The booking experience
How easy do customers find the booking experience? Were customers able to contact you with any questions before their stay? The booking experience section of the survey covers:
- Hotel website UX + UI
- Hotel APP UX + UI
- Booking process
- Information available
- Clarity
- Optional extras
Elevate customer experience while navigating a new era in air travel.
The check-in experience
Are customers satisfied with the hotel check-in experience you provide? What do customers think of the staff service provided at check-in? The check-in experience section of the survey covers:
- Staff friendliness
- Welcome
- Staff knowledge
- Check-in speed
- Check-in efficiency
- Language skills
Elevate customer experience while navigating a new era in air travel.
Staff service standards
Find out what customers think of the staff service at your hotel! Do guests find the staff at your hotel friendly? Are they helpful? What are their language skills like? The staff service section of the survey covers:
- Helpfulness
- Friendliness
- Consistency
- Language skills
- Knowledge
Elevate customer experience while navigating a new era in air travel.
Hotel room feedback
What do your customers think of their rooms? How comfortable do they find the beds? How could their experience be enhanced? The room experience section of the survey covers:
- Bed comfort
- Bedding
- Bathroom
- Cleanliness
- Maintenance
- Amenities
Elevate customer experience while navigating a new era in air travel.
Hotel facilities insights
What do customers think of the facilities your hotel provides? How could the facilities be improved? What facilities would your customers like you to offer? The facility experience section of the survey covers:
- Fitness facilities
- Hotel Spa facilities
- Swimming pool
- Meeting facilities
- Bag storage facilities
Elevate customer experience while navigating a new era in air travel.
Customer insights
Analyse customer feedback, export data and view ratings covering customer service touch point and product offering features. Sentiment analysis and opinion mining can help identify trends, address potential pain points and predict and prevent customer dissatisfaction.
Background to the Skytrax survey
15+ years
The world airport hotel survey has been operating for more than 15 years.
Open to all
Any airport hotel can participate in the survey, free-of-charge.
Global
The world airport hotel survey attracts respondents from around the globe.
Expertise
Written by aviation industry experts, with decades of experience.
What next?
If you would like more information about participating in the Skytrax World Airport Hotel Survey, please get in touch! If your airport hotel already participates in the survey, please contact us to find out how you can analyse your customer feedback data.
