Airport solutions
End-to-end experience analysis
The departure experience
What do customers think of the public transportation facilities serving your airport? How easy was the wayfinding experience? The departure customer experience covers:
- Shopping
- Food + Beverages
- Wayfinding + Signage
- Airport seating
- Security
- Immigration
Elevate customer experience while navigating a new era in air travel.
The arrival experience
What do customers think of the public transportation facilities serving your airport? How easy was the wayfinding experience? The arrival customer experience covers:
- Walking distances
- Wayfinding + Signage
- Staff service
- Public transport
- Baggage reclaim
- Immigration
Elevate customer experience while navigating a new era in air travel.
The transfer experience
What do customers think of the food and beverage facilities available in transfer? How easy was the wayfinding experience? The transfer customer experience covers:
- Shopping
- Food + Beverages
- Wayfinding + Signage
- Staff service
- Leisure facilities
- Walking distances
Elevate customer experience while navigating a new era in air travel.
Just visiting the airport
What do customers think of the public transportation facilities serving your airport? How easy was the wayfinding experience? The 'just visiting' customer experience covers:
- Landside Food + Beverages
- Landside Shopping
- Public transportation
- Seating
- Leisure facilities
- Car parking
Elevate customer experience while navigating a new era in air travel.
Customer insights
Analyse customer feedback, export data and view ratings covering customer service touch point and product offering features. Sentiment analysis and opinion mining can help identify trends, address potential pain points and predict and prevent customer dissatisfaction.
Actionable customer intelligence
Detailed surveys
Surveys incorporate each touch point along your customers journey.
Key metrics
Surveys include 25+ key customer service metrics.
Carousel option
Gather in-the-moment feedback from your customers.
Access management
Assign customer survey data to different team members.
What next?
To find out more, please get in touch with us! Alternatively, arrange a demo!
